stefanie kraus d e s i g n

Get Satisfaction: community (2013)

my role

As the Director of UX and the only full-time product designer, I planned, led and executed UX and visual design for both the responsive end-user product and the B2B web app. To validate and measure design decisions, I introduced a metrics driven design approach, including regular usability studies and two-week design sprints.

challenge

When I joined the company, the consumer-facing community was also used as a moderation tool for community manager. The moderation capabilities were limited, built on an outdated code base, and it was hard to introduce new features. Our approach was to create two separate products: a feature-rich tool for community managers, and a customer-facing community that can be interacted with on any platform.

solution

With Manage Workspace we built an easy-to-use tool that allowed community managers to focus on the tasks they had to do often, while also offering features that helped them increase engagement in their community. For the end user, we created an responsive online community platform.

Get Satisfaction Management Tool
Get Satisfaction Usability Study
Get Satisfaction Community
Get Satisfaction Customization
Get Satisfaction Customization Mobile