When I joined the company, the consumer-facing community was also used as a moderation tool for community manager. The moderation capabilities were limited, built on an outdated code base, and it was hard to introduce new features. Our approach was to create two separate products: a feature-rich tool for community managers, and a customer-facing community that can be interacted with on any platform.
With Manage Workspace we built an easy-to-use tool that allowed community managers to focus on the tasks they had to do often, while also offering features that helped them increase engagement in their community. For the end user, we created an responsive online community platform.